SERVICE ALERTS: Due to the ongoing pandemic, shipping of International Orders can take up to 12 weeks. Before the said time frame, we are UNABLE to process a REFUND nor RESHIP unless it’s passed 12 weeks.
30-Day Money Back Guarantee
Gin Amber Beauty is committed to providing our clients assurance regarding the quality of our products and be 100% satisfied with their order. If the product/s does not meet your expectations, kindly return your order within 30 days and we will issue a full refund for the products. Please note that this is not applicable on Subscription Orders.
- Initiate a return request through our website chat or email us at firstname.lastname@example.org with the products you wish to return. Our team will provide a confirmation. Please note that returns due to taxes/duties will not be accepted. Items shipped without our approval is ineligible for a refund and will be discarded.
- Gin Amber Beauty (GAB) is not responsible for return shipping costs. Please make a copy of your invoice and keep for your records. Shipping fees, duties, taxes and/or customs fees are also non-refundable.
- Kindly return the product/s within 30 days upon receiving the product, and the product must be mostly full. If 30 days have gone by since your delivery date, unfortunately, we can’t offer you a refund, exchange, or credit. Multiple exchanges will not be allowed.
- We will notify you via e-mail once your return package is received at the warehouse and a refund will be processed. It will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Due to the extremely discounted nature of these programs, refunds and exchanges will not be offered on any subscription purchase except in case of product defect. 3-order fulfillments must be fulfilled prior to canceling subscription orders.
Please note that returning products will not automatically cancel your auto-ship subscriptions. You may cancel only after 3 shipments. To change shipment frequencies, cancel, or update your information and subscription, kindly sign in to your Gin Amber Beauty customer account on our website.
Please contact our Customer Service Team and send a report with a photo/video of the items you received within 48 hours of delivery date to be eligible of a refund, exchange, or credit.
If an order was delivered to a wrong address due to courier error or if the person no longer resides in the address the order was shipped, we will not issue a refund, we can only reship the order. We can only re-ship your order once the order has been returned to our warehouse.
If an order has been delivered to wrong address due to customer entering an incorrect address. We can re-ship US orders for a flat fee of $5 USD and international orders $15 USD.
Refunds will not be offered for any order mid-shipment unless your order has been deemed lost (12 weeks or more since order date).
If order has been marked delivered by the courier, refunds will not be offered. Please reach out to your local post office regarding the exact location of the package.
In the case where delivery attempt has been made / or custom fee note was sent to the customer and the customer chooses not to pay the fee, Gin Amber Beauty LLC is not responsible for what happens next. It becomes customers responsibility to make necessary arrangements to pick up the order. Gin Amber Beauty LLC is not liable and refunds will not be offered in these cases.
If you haven’t received a refund yet, first check your bank account again. Then kindly contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com for further assistance.
Gin Amber Beauty only replace items if they are defective or damaged. If you need to exchange it for the same item (ex. exchange size), kindly send us an email at firstname.lastname@example.org to initiate a request. Please note that in this case, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Note you are allowed 1 exchange on your original order.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If would like to return a bundle/kit you purchased you will have your refund once the pack is returned and fulfill all conditions for a refund. (Please see instructions above under the 30-Day Money Back Guarantee)
If you partially want to return items purchased on a sale bundle/kit, you will receive a refund proportionally to a price of a regular product and will be responsible for the return shipping cost charge that was free with the sale bundle/kit.