Gin Amber Beauty offers to ship to the US, Canada, and the majority of other countries. Each package is registered and has a corresponding tracking code, supplied in your customer account. 

We strive to fulfill all orders within 1-2 business days (Monday-Friday) from when the order is placed. However, we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer-than-average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport)

We recommend using DHL, UPS, or USPS Priority for international orders outside of North America. All ship times are counted in business days only. Gin Amber Beauty honors all holidays corresponded by our preferred carrier and follows a Monday-Friday work week.

Subscription orders will be processed on the frequency selected when the subscription was established. To change your shipping date, please click here to log in to your account and manage your subscription.

Within the United States

To qualify for free shipping, your order must be over $75.

International Orders

To qualify for Free International Shipping, the order must be at least $250. If you are being charged for shipping internationally even though you purchased $250 worth of products, it is because you live in a country where we MUST use DHL to deliver packages. We have had past issues in certain countries with repeated lost mail, to ensure you receive your product we use DHL in those countries.

DHL costs vary but can reach $95, making free shipping at $250 unfeasible. In countries where we must use DHL to ship, you must purchase $400 worth of products to qualify for free shipping.

Proceed to checkout for the specific shipping costs to be calculated. Your order total will then appear in US dollars only. Order totals are guaranteed at the exchange rate set when your order is placed.

Shipping fees and thresholds are subject to change without notice from time to time and are provided by our partner couriers.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such charges once the package reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Gin Amber Beauty has no control over these charges, nor can predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. It is the responsibility of each customer to know the specific customs rules, fees, and import rules that apply to them. The customer is solely responsible for any taxes, fees, seizures, or penalties associated with an order.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

In the case where a delivery attempt was made or a custom fee note was sent to the customer and the customer chooses not to pay the fee, Gin Amber Beauty LLC is not responsible for what happens next. It becomes the customer's responsibility to make the necessary arrangements to pick up the order. Gin Amber Beauty LLC is not liable, and refunds will not be offered in these cases.

Please note that the shipping times provided below are estimates only and cannot be guaranteed. Packages may be subject to unexpected delays. We apologize for any inconvenience this may cause and appreciate your understanding. Our team is committed to delivering your orders as soon as possible.

UNITED STATES SHIPMENTS

First class/UPS Ground - Approximately 7 business days

Priority/UPS 3-Day Select - Approximately 4 business days

If your order has gone past 10 business days (first class/UPS Ground) or 7 business days (priority/UPS 3 Day Select), the package will be deemed lost and we will offer either a refund, credit, or reshipment for you. In the case that you receive your original order, we ask that it is marked “RTS” and sent back to us.

CANADA SHIPMENTS

First class/UPS Standard - Approximately 18 business days

Priority/UPS Worldwide Expedited/DHL - Approximately 10 business days

If your order has gone past 25 business days (first class/UPS Standard) or 15 business days (priority/UPS Worldwide Expedited/DHL), the package will be deemed lost and we will offer either a refund, credit, or reshipment for you. In the case that you receive your original order, we ask that it is marked “RTS” and sent back to us.

INTERNATIONAL SHIPMENTS

First class/UPS Standard – Approximately 3 to 7 weeks.

Priority International/UPS Worldwide Expedited/DHL – Approximately 2 to 5 weeks

If your International order has not been delivered and it has passed the 7 weeks (first class/UPS Standard) or 5 weeks (priority international/UPS Worldwide Expedited/DHL) mark, the package will be deemed lost and we will offer either a refund, credit, or reshipment for you. In the case that you receive your original order, we ask that it is marked “RTS” and sent back to us.

After placing an order, you will receive an order confirmation via your preferred e-mail, kindly check your inbox/spam/promotions tab for this. Once the order has been fulfilled, you will receive a new e-mail with the shipment details. If you have questions about your order please e-mail us at info@ginamber.com to assist you further.

In some cases, a package may be marked as "delivered" prematurely due to a technical error or other issue. If you believe this has happened with your package, you can try the following:

• There are instances that carriers hands it to another household member or delivers it to your neighbor. Check if they received the package for you.
  
• Wait until the next business day to see if the package is delivered. Check the tracking website to see if there are any new updates on the delivery status of your package.
  
• Contact your LOCAL Post Office to inquire about the status of your package. They will be able to provide quicker, and better service. Ask who delivered the package, where it was left and other details of that day's delivery.
  
• If you have not received your package after waiting a few days, you can file a claim with the courier for a lost or delayed package. If the courier is unable to locate the order the customer will need to file a police report and contact Gin Amber Beauty LLC.
  
  Gin Amber Beauty can't reimburse orders that were misdelivered by the post office or stolen from a property. Please reach out to our Team within 48 hours after the delivery date to be considered for a reshipment.

• For shipping damage, wrong items, or missing items, customers need to notify Gin Amber Beauty no later than 48 hours after the delivery date. We will re-ship your order within 1-2 business days. Please note that this is only applicable to the original shipment from Gin Amber Beauty to the customer and not to subsequent shipments for returns or repair.
• In the case where the customer mistakenly put the incorrect address and the shipment is returned to us, the customer is responsible to pay $5 USD for reshipment within the USA and $15 USD for International orders.
• In the case where the customer has moved prior to the item being delivered and the item was delivered within the shipping time quoted, the customer is responsible to pay $5 USD for reshipment and $15 USD for international orders. *If a customer moved and the shipment is outside the quoted shipment times, we will reship at no cost to the customer.

Should an item on your order be out of stock, we will notify you via email about the expected in-stock date.

For U.S. Residents, you may request to swap*/remove, or that your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.

For International Clients, you may request to swap* or remove the item/s from your order.

*An additional charge may incur depending on the swapped item.

Gin Amber Beauty is committed to providing our clients assurance regarding the quality of our products and be 100% satisfied with their order/s. If the product/s does not meet your expectations, kindly send us an e-mail for instructions and return your order within 45 days. Then, we will issue a full refund for the products (except on Subscription Items). Returns due to taxes/duties will not be accepted. Items shipped back without our approval is ineligible for a refund and will be discarded.

• Initiate a return request through our website chat or email us at info@ginamber.com and state the items you wish to return. Our team will then provide a confirmation.
• Gin Amber Beauty (GAB) is not responsible for return shipping costs. Please make a copy of your invoice and keep it for your records. Shipping fees, duties, taxes, and/or customs fees are also non-refundable.
• Kindly return the product/s within 45 days of receiving the product, and it must be mostly full. If 45 days have gone by since your delivery date, unfortunately, we can’t offer you a refund, exchange, or credit. One-Time Exchange Per Order.
• We will notify you via e-mail once your package is successfully returned to the warehouse. A refund will be automatically credited back to your credit card or original method of payment, within a certain amount of days.

If you are shipping an item over $75, you should use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

Due to the extremely discounted nature of these programs, refunds, and exchanges will not be offered on any subscription purchase except in case of product defect. 3-order fulfillments must be fulfilled prior to canceling subscription orders.

Please note that returning products will not automatically cancel your auto-ship subscriptions. You may cancel only after 3 shipments. To change shipment frequencies, cancel, or update your information and subscription, kindly sign in to your Gin Amber Beauty customer account on our website.

A refund will only be issued once the pack is returned and you have fulfilled all the conditions for a refund. (Please see instructions above under the 45 Days Money Back Guarantee)

If you partially want to return the items purchased on a discounted bundle/kit, you will receive a refund proportionally to a price of a regular product. The customer is responsible for the return shipping cost charge that was free with the bundle/kit.

Please contact our Customer Service Team and send a report with a photo/video of the items you received within 48 hours of delivery date to be eligible of a refund, exchange, or credit.

• If an order was delivered to a wrong address due to courier error or if the person no longer resides in the address the order was shipped, we will not issue a refund, we can only reship the order. We can only re-ship your order once the order has been returned to our warehouse.
• If an order has been delivered to wrong address due to customer entering an incorrect address. We can re-ship US orders for a flat fee of $5 USD and international orders $15 USD.
• Refunds will not be offered for any order mid-shipment unless your order has been deemed lost.
  
  How to identify a Lost Order?
  Please refer to Estimated Shipping Time section above.
  
• If order has been marked delivered by the courier, refunds will not be offered. Please check in with your household members or neighbors and reach out to your local post office regarding the exact location of the package and file a claim with them.

In the case where delivery attempt has been made / or custom fee note was sent to the customer and the customer chooses not to pay the fee, Gin Amber Beauty LLC is not responsible for what happens next. It becomes customers responsibility to make necessary arrangements to pick up the order.

Gin Amber Beauty LLC is not liable and refunds will not be offered in these cases and we can only process a free reshipment or issue a store credit.

If you haven’t received a refund yet, kindly contact your local bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ginamber.com for further assistance.

Gin Amber Beauty can only replace items if they are defective or damaged. If you need to exchange it for the same item (ex. exchange size), kindly send us an email at info@ginamber.com to initiate a request. Please note that in this case, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Note that you are allowed only 1 exchange on your original order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.